Shipment and Delivery
DOMESTIC ORDERS
We ship through registered courier companies or through registered post as needed, for orders placed within India. We accept all major debit & credit cards (including Mastercard, Visa & American Express) and provide Net Banking and UPI payment options across major banks through our payment gateways for shipping within India.
Cash on Delivery(COD) option is not available.
Delivery charges vary depending on the value of the shopping cart. We charge a flat shipping fee of INR 120 for each order below or equal to INR 1999/-. Shipping within India is FREE for all orders above INR 1999.
Some products are made on order basis and could have longer lead times than other ready products. Products will be delivered within a maximum of 7 -10 business days after placing the order. For some products that are to be made and shipped, it may take a slightly longer period.
If you need further customization, products will be delivered within 15 -20 days as we craft it after receiving the confirmed order.
In case a certain delivery pin code is not supported by the courier providers we use, we may ship your order by Speed Post which could take 4-5 days longer than other services.
Orders that have been processed and shipped can be tracked using the tracking number that will be sent to you along with the order update. Once your order is shipped, it cannot be cancelled or changed or rerouted for any reason.
For the successful delivery of your product, please provide the complete and accurate shipping address including landmark and a mobile number. This will help for the faster delivery. We will not be responsible for delays in delivery due to incomplete, inaccurate address or unavailability of anyone at the receiving address. We also cannot take responsibility for the courier companies staff on how they will be delivering. We can only assist you with the contact information of the courier company, in case there is an issue with delivery.
INTERNATIONAL ORDERS
Delivered within 10-15 business days.
For custom orders: Products will be delivered within 25 -30 business days as we will craft it once we receive the order.
We do not support any returns & exchanges for international orders. Expect delay in delivery due to Covid or other related restrictions.
In case of issue while placing an order, please get in touch with us at contact@krochette.com Or WhatsApp/call us on +91 9740505989 during our working hours: Monday to Saturday from 10:00 AM to 7:00 PM IST.
Duties & Taxes for international orders are not included in your order, and are over and above any shipping and handling charges paid at checkout. Most countries charge duties on imported items which are levied at the time of port entry and they vary based on the destination country and the products imported. You will need to pay the applicable duties and taxes directly to the shipping agency at the time of your order delivery after you receive an invoice by the shipping agent.